Dear HPX Users,
Due to the issuing institution Paytend having its issuing license revoked by regulatory authorities, refunds for the following cards will be settled by Paytend. The cards involved are as follows:
- Classic Virtual Card (EUR)
- Glory Gold Card (USD)
- Glory Gold Card (EUR)
- Regular Physical Card (USD)
- Regular Physical Card (EUR)
Refund Methods
-
Refund via Paytend Official Website
Users can directly visit https://www.paytend.com to process refunds. -
Submit IBAN via HPX
Users may also submit their IBAN account information through the form provided by HPX. HPX will process and submit it to Paytend. Please ensure the IBAN information is accurate.Form link: https://www.hpx.com/en/fill-iban-info
What is an IBAN Account?
IBAN (International Bank Account Number) is a standardized bank account format established by the International Organization for Standardization (ISO) for cross-border payments and bank transfers. It uniquely identifies bank accounts and ensures accuracy and security in international payments.
It generally includes:
- Country Code: 2 letters indicating the country
- Check Digits: 2 numbers for validation
- Bank Code: identifies the bank
- Account Number: your unique account number
How to Obtain an IBAN?
- Log in to online banking, check your bank statement, or contact your bank
- IBAN formats vary by country, please ensure accuracy
Additionally, you may download the WISE app to apply for an IBAN account. Ensure the IBAN matches your KYC information.
Important Notes
- This refund applies only to the cards listed above
- All refunds are processed by Paytend; HPX does not participate but provides support
If you have any questions or need further assistance, please feel free to contact us. Thank you for your understanding and support.
HPX Team